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We provide delivery service by DHL, Normally arrive within 3-5 business days.

And if you order more $69，We provide Free delivery service by DHL.

Cancellation

We only accept order cancellation within 12 hours.

Returns

Customers have the right to apply for a return within 3 days of receiving their item(s).

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

In case of a need to return, please leave us a message at Email:  sales@nigeljewelry.com,specifically stating the issue(s) experienced using the item(s).

To be eligible for a full return, the item(s) must be in the same condition and in the original packaging that it is received in. 

Our Customer Service team will follow up with a return label to ship the product back to us.

After the arrival of the item(s) at the fulfillment center, We will assess the condition of the product and according to the assessment, the case will be resolved in a full refund, discount coupon, reshipment of product or decline of return.

After the assessment, a notification email will be sent to the e-mail address used to register the nigeljewelry account with.

Tips: For Customs Product,No return,No Exchange.

Refunds

Once your returned item(s) is/are received and assessed, a notification email will be sent to the email address used to register the nigeljewelry account.

After which, when eligible, the refund will be processed and credit automatically applied to your original method of payment, within 3 - 5 business days.

We will also notify you of the approval or rejection of your refund.

Late or missing refunds

In case of a delayed or missing refund, please contact the payment provider company of the payment method used for the purchase. It may take longer for payment providers to process the refund.

In case of further inquiry, please feel free to contact us for further assistance.